Privacy Policy

1. Who We Are

Solar Fuel (“we”, “us”, “our”) operates this website and provides services relating to solar panels, battery storage, and EV charge points.

We are the data controller responsible for your personal data.

2. What Information We Collect

We may collect and process the following data:

  • Name
  • Phone number
  • Email address
  • Postcode
  • Enquiry details (including message content)
  • Website usage data (via cookies, if applicable)

3. How We Use Your Information

We use your information to:

  • Respond to your enquiry
  • Contact you regarding your request
  • Provide quotes or service information
  • Manage enquiries within our CRM system

4. Lawful Basis for Processing

We process your data under:

  • Legitimate interest – to respond to enquiries and provide requested information
  • Pre-contract steps – where you request a quote or service

We do not rely on consent for basic enquiry handling.

5. How Your Data Is Stored

Your data may be stored securely within our CRM system and internal systems.

We take appropriate technical and organisational measures to protect your data.

6. Sharing Your Information

We do not sell your data.

We may share your data with:

  • Service providers (e.g. CRM platforms)
  • Installation partners (only where necessary to fulfil your enquiry)

All third parties are required to handle your data securely and in accordance with data protection laws.

7. Marketing

We will not send you marketing communications unless you have explicitly opted in.

8. Data Retention

We only retain your data for as long as necessary to:

  • Respond to your enquiry
  • Comply with legal or regulatory requirements

9. Your Rights

Under the UK GDPR, you have the right to:

  • Access your personal data
  • Request correction of inaccurate data
  • Request deletion of your data
  • Object to processing
  • Request restriction of processing

To exercise your rights, contact us using the details below.

10. Contact Details

If you have any questions about this policy or your data, you can contact us at:

Email: [Insert Email Address]

11. Complaints

If you are not satisfied, you can complain to the
Information Commissioner’s Office (ICO):

Website: https://www.ico.org.uk

12. Updates to This Policy

We may update this policy from time to time. Please check this page periodically for changes.

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